Privacy Policy

Your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit this website or engage in services.

Who We Are

Phoenix Resurgence Therapy and Coaching provides therapeutic services to individuals in British Columbia. The practice is owned and operated by a Registered Social Worker in good standing with the BC College of Social Workers.

Information We Collect

We collect the following types of information:

• Personal Information You Provide

  1. Name, email address, and phone number (via contact forms or appointment booking)
  2. Health information (shared in therapy sessions or intake forms)
  3. Payment and billing details (if applicable)

• Automatically Collected Information

  • Website usage data via cookies or analytics (e.g., pages visited, browser type, time spent on the site)

How Your Information is Used

We use your personal information to:

• Respond to inquiries
• Schedule and manage appointments
• Provide therapeutic services
• Process payments
• Improve the website experience
• Comply with legal and regulatory obligations

Confidentiality & Limits

Your personal and health information is held in strict confidence and will not be disclosed without your written consent, except in the following situations:

• If there is risk of serious harm to you or others
• If there is suspected abuse or neglect of a child or vulnerable adult
• If required by law (e.g., court subpoena)
• If required for professional supervision or audit (with identifying information removed)

Storage and Security

We take all reasonable steps to ensure your information is stored securely:

• Electronic records are stored in encrypted, password-protected systems
• Paper records (if used) are securely locked
• We comply with PIPA (Personal Information Protection Act) and follow ethical standards for record retention and destruction

Third-Party Services

This website may use third-party platforms (such as booking software, payment processors, or analytics tools). These services may collect basic data such as IP address or browser details. We do not sell or trade your information to any third party.

Your Rights

You have the right to:

• Access and correct your personal information
• Withdraw consent to use or store your data (unless required for ongoing services or legal obligations)
• File a complaint with the Office of the Information and Privacy Commissioner for BC

Contact

If you have any questions or concerns about this policy or how your information is handled, please contact me directly.